Contact
3D Print Log is built and run by Hoffman Engineering, a small independent developer. There is no call center and no ticket queue: every message is read by the person who builds the app.
For anything at all, email hello@3dprintlog.com. Email is the best way to reach us about:
- Help with your account, signing in, or a Pro subscription and its billing.
- Privacy questions, or a request to export or delete your data. See the Privacy Policy for what we collect.
- Partnerships, integrations, and press.
Please include the email address on your 3D Print Log account and, for a problem with a specific print, printer, or material, a link to the page where it happens. Never send a password or an API key.
Feedback in the app
When you're signed in, the Feedback page sends a question, bug report, or suggestion straight to us, tied to your account so we can reply by email. For a bug, tell us what you expected, what happened instead, and which browser or device you were using.
GitHub issues
The web app and the API are open on GitHub, and you can file an issue or follow an existing one there:
- 3d-print-log-ui issues: the website, the documentation, and anything you see in the browser.
- 3d-print-log-api issues: the REST API and the MCP server.
GitHub issues are public, so keep account details out of them and email us instead.
Response times
We aim to reply within a few business days. A bug report may get a quick acknowledgment first and a fix in a later release; the release notes list what changed in each version.